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Communication + Unity = Community

Yesterday on Twitter I made the comment that communication + unity = community. A simple play on words, it seemed to hit the target with a lot of people. This guest post from Cathy Browne, a Canadian PR professional currently based in the US, takes that sentiment further and looks at how we can all help our local communities.

It?s Martin Luther King Day here in the US, and President-Elect Obama has urged us all to honor Dr. King?s memory by performing good works for others. People all over the country have responded, and I?m thrilled so many have answered the call.

Today got me thinking how, as PR professionals, we can lend a hand every day, right in our own neighborhoods. In this brutal economy, local independent businesses from restaurants to dry cleaners have been suffering for months and will face even tougher times as the year wears on. It?s already happening to my favorite eatery, a Moroccan restaurant called Casablanca which boasts great food and a hard-working, caring owner/chef.

I?ve been doing what I can for them, and pass along some tips that might help a small business in your area:

If you value a service, and want to see them succeed, get to know the owners. Talk about the challenges they face.

Offer to take a look at their web site, and give them some suggestions on how they can improve the site to increase traffic. (Often it can be as simple as cleaning up typos, or suggesting they insert photos or a video clip.)

Suggest they give incentives for repeat customers in the form of a VIP discount.

Discuss how they can increase traffic on slow days ? with promotions such as ?15% Off Wednesdays?.

Help them design simple, inexpensive flyers to promote their business.

Spread the word on community sites like Facebook, Twitter, Yelp, Chowhound and Open Table to let others know why you are a fan.

We have so much knowledge.? Let?s give back to the people in our own backyards.

A graduate of Canada?s prestigious McGill University, Cathy Browne is a PR professional with more than 20 years high tech public relations expertise. She has worked with more than 100 companies in Canada and the US, including Lotus, Sun Microsystems, KPMG and Deloitte Touche. She embraces social media as an invaluable PR tool and a critical component of any successful communications program. To learn more about Cathy, please visit her LinkedIn profile or connect with her on Twitter.

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Clouding The Issue

: Image by william.n via Flickr

How well do you keep your personal and business life separate? Are you able to separate the two relatively easy, or do they crossover too much to have significantly different views? Or to put it another way, if you had a personal issue with someone could you still work with them professionally?

I ask this as a situation arose today where I had to question whether I was in the wrong, someone else was, or was there even any wrong to start with. Okay, that sounded confusing – let me try again.

For anyone’s that’s been reading this blog or following me on Twitter for the last month or so, you’ll know that I founded a charity project for 2009, the 12for12k Challenge. While ambitious in its fund-raising aim, it’s also (to me) achievable, thanks to the way that myself and the partners that have joined me in the challenge are leveraging social media to raise funds.

Everyone involved in the project is giving their time for free – there’s no admin cost and any man (or woman) hours put in is on top of normal work and personal time. I don’t say this to make us sound like saints, although personally I’ll never be able to thank these people enough for the help they’re giving.

Rather, I say it to show that when it’s a good cause, people generally come out in force to help in whatever way they can. It’s called selflessness and it also goes to you kind people that are donating to each month’s chosen charity.

So today stunned me a little.

One of the hardest things with the 12for12k project (and, I’m sure, other non-profit causes) is raising awareness. Hitting people at the right time, driving traffic to the website for details, getting the word out – it’s not easy. Also, because of the economy and time of year, donations are a little slow at the minute. Which we always knew might happen – January is a tough month for countless charities.

To try and raise awareness, my partners and I are reaching out to our social media connections to ask if they’d help promote to their followers on Twitter. Or write a short blog post. Or record a video message for us, much like Jason Falls did. So far, everyone we spoke to has been brilliant – if they can’t do it right away, it’s definitely on the immediate future agenda.

Everyone apart from one.

Open and Shut Case.

One of the creative partners on the 12for12k team emailed a particular social media “power player” and asked if they’d be open to any of the above promotional suggestions. The response was, “No – I have an issue with someone on the team.”

Uh – run that by me again?

Now, unfortunately, I don’t know what the issue is or who it’s with since no further information was forthcoming, but I’m a little surprised and maybe just a tad disappointed.

This person prides themself on how open and helpful they are to other people, and helping others to attain the goals they set out to reach. Their blog has an excellent and loyal readership and their Twitter account is close to 20,000 followers.

So this is why I’m left scratching my head. I can’t see any issue this person would have with one of our team that they would put it above trying to change the lives of millions of people. I put the question out to Twitter, about personal issues clouding professional ones, and with few exceptions the answer was pretty unanimous – be professional, work around the issue and get the best results.

Of course, if it’s an ethical problem that this person has with either me or one of my partners, then I can understand their point of view. Ethics play a very large part in my personal and professional make-up, so I do understand.

Yet knowing the partners like I do, I just don’t see where an ethical issue could come into play. Which means it must be me, for some reason. Hopefully the person involved will respond to my email asking what the issue is and can it be resolved.

I know there will always be reasons for not liking someone, personally or professionally. I know there are times when you don’t want to work with someone. Yet for all these times, surely the greater good of a project should see you able to overcome personal feelings and get a professional job done.

Or is that asking too much? How about you – can issues be overcome or are the clouds too dense?

The Social Media Goes Gonzo Blog Carnival

Welcome to a first for me (and many others, it would seem). The Social Media Goes Gonzo blog carnival was suggested to me by fellow blogger and provider of invaluable information Kilroy_60.

Host of numerous carnivals himself, this is the first social media one and he asked yours truly if I’d be interested in hosting it. So, here we are.

The idea behind the carnival is to take you on a journey through the social media blogosphere, and introduce you to people that you may never have read otherwise.

Since I’m making this up on the fly (oh the fun!) I can only hope it comes out okay – don’t be too harsh on me! So, without further ado, we’re off!

Let Me Take You On A Journey.

Much has been made of how impersonal social media can be, due to its inherently online bias. Yet where else can you celebrate 500 Twitter followers with a cake? Of course, making sure you read the Fine Print can help avoid cries of “You left me, you really left me!” when you lose Twitter followers. Although you could always try out another 9 social media sites for local networkers if Twitter causes too much pain.

And that’s the great thing about social media – the whole web is your home page so you’re never truly alone. This opens up a whole new way of virtual socializing as well as networking. From talking to journalists on Twitter to taking on things like the dollar challenge to help kids in Colombia enjoy a better education, our voices are being heard like never before and making anything possible.

Of course, not everyone is convinced. There are still questions like, “Okay, social media rocks – but is it good for business?“. It’s a fair question but one that can be answered fairly easily – yes, it is. If you’re willing to listen. This will help you avoid 6 common mistakes companies make in social media.

A slightly more difficult question to answer is why cheating is okay in social media. Let’s face it, no-one likes cheaters – but are there lesser cheats than others? Perhaps – you decide. After all, the life we live comes from the choices we make.

Interactivity is another area that both individuals and businesses can benefit from with social media. Did you know, for instance, that it’s helped product ambassadors help solve customer issues immediately? Of course, offers of help are just one facet of social media – many are simply happy bragging about their Gettysburg trip to their online buddies. Personal and professional – it’s all there. The connecting factor is the sociability of it all.

Yet with all this socialness, are we in danger of opening up just a little too much? Or is that the point? What is too much information in social media anyway? I guess it boils down to if you are worried about numbers or people. If it’s numbers, information isn’t really important – but if it’s people, it opens up yourself that little bit more and helps build that all-important relationship.

After all, at the end of the day, relationships are what social media is all about. It’s why you have people so passionate about stopping the automated messages on Twitter, as it feels so impersonal. It’s why we all help in growing bolder Twitters so they can enjoy the experience more. We want to be social; we want to build relationships.

A great way to do this is via a blog, and it can be fun as well. From just starting out and raising a baby blog to the other end of the age scale and discovering what Johnny Cash can teach us about blogging, bloggers are fostering relationships every day with their readers. Bloggers can share milestones, like a blog’s first year in the blogosphere; they can share advice on finding your identity, like offering 5 tips to stand out online if you are John Smith.

Discussing the state of the blog with your readers is another great way to foster your relationship with them. Asking what they like, what they’d change – it’s letting them be a part of it. And being a part of something helps you solidify your place in the social media universe and that of your blog – and if you’ve already invited your readers to jump on board, it’ll be a place already filled with friends.

Business blogs are becoming more popular too for their ability to build company/customer relationships, and not just in traditionally office-based occupations either. For instance, the combination of heavy equipment and social networking may seem strange at first, but should it be? There are all types of businesses, so shouldn’t there be all types of business blogs?

And that’s the beauty of social media – there are no boundaries because of “tradition”. Instead, it’s adaptable to what you’re already doing. You don’t need to say, “Goodbye SEO, hello social marketing” if you’re a search engine specialist; instead, use both together to strengthen results. Scholastically, social media can connect professors and professionals to further mindsets between the two. Flexibility is its strength.

It’s true that, to some, social media is a language of its own – like anything, it’s not for everyone. But if you’re even just the slightest bit curious to learn more about that thing called social media, you can be sure there will be plenty of hands to guide you along the way. After all, just like this blog carnival has been, it’s a journey we can take together.

My sincere thanks to everyone who made this maiden voyage of the social media goes Gonzo blog carnival possible: Michael Litman, John Carson, Allen Taylor, Jonathan Crossfield, Rachel Marek, Matt Churchill, David Miller, Julie Schwietert Collazo & Francisco Collazo, Teresa Hall, Shannon Cherry, Justin Goldsborough, Kari Rippetoe, Drew Gneiser, Tim Jahn, Vision Runner, Jared O’Toole, Marc Middleton, ASM Development, Andy Klebacka, Kilroy_60, Hjortur Smarason, Zoe Westhof, Anthony McCune, Jacki Brown, and Sam Bradley.