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Danny Brown

Danny Brown

podcaster - author - creator

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social media

Old Dogs, New Social Media Tricks

smith family farmDown in Gainsville, VA, near the Manassas National Battlefield, you’ll find the Smith Family Farm. A fifth generation farming family, the farm has been owned and operated by the Smith’s for more than 100 years.

They’re a traditional farm in every sense. Their meat is all grass-fed, as is their dairy produce, and they’re also USDA-inspected (United States Department of Agriculture).

They pride themselves on their values – all beef under 24 months of age, humanely raised animals, and family-friendly prices on products delivered to your door. Much of their business is done directly on the farm.

So far, so good – a nice story about a nice way to do business. But what’s interesting about the Smith Family Farm is the way they’re using social media to help tell their story and grow their business.

Take a look at their website, and you’ll notice that it’s possibly not what you’d expect from a fifth generation farming family. On the home page is the Twitter feed for Smith Family Farm, as well as an email subscription form for updates and newsletters.

Take a look around their website and you’ll get more of an idea how the farm is integrating social media into their daily routine. Click on the Notebook tab on the navigation menu, for example, and this gives you a more in-depth look at their Twitter stream. You can even subscribe to their Twitter feed via RSS.

Move over to the Events tab, and you’ll see a full day-by-day breakdown of any events the farm’s part of. Not only that, but you can add any that you might be interested in to your own Google Calendar, thanks to the iCal option.

The Twitter stream itself is a nice mix of information, conversation and visualizations, and shows a business that’s at ease with how social media can be used. From information to where they’ll be next, to descriptions of rural life, it’s community news and involvement at its simplest and most effective.

What makes the Smith Family Farm website stand out (and thus, makes the business stand out) is the mix of old and new. They share plenty of their history, yet they offer PDF downloads of their products. They even offer the equivalent of Twitter’s #followfriday with their friend recommendations.

If social media really is about re-humanizing business, the Smith Family Farm is showing many bigger and more tech-oriented businesses how to play in this space. Who said you can’t teach an old dog new tricks?

photo credit: Smith Family Farm

Bite-Size Morsels

Crispy Benne Seed Party Bites With Louisiana Honey MustardOne of the advantages of blogging is that you can make public service-type announcements without the nasal speaker voice. Of course, some folks have said I blog as if I speak with a nasal tone, so no change there! Anyhoo…

I just wanted to update you with a few little tidbits of information that you may (or may not) be interested in. So, feel free to class this post as useful, semi-useful, not really useful or useless – the choice, as always, is yours. So… off we go.

SxSW 2010 Panel Nomination

The South By South West festival (SxSW) in Austin, Texas, has undergone several changes over the years. Starting out as a music festival back in 1987, it added film and interactive elements to the line-up in 1994. The interactive aspect (SxSWi) has seen the annual event become one of the most influential for all things web, social media and more.

Next year could see yours truly speaking at SxSWi. Joined by Amy Sample Ward, Danielle Brigida, John Haydon, Rob Reed and Stacey Monk and hosted by Mark Lovett, we’ve suggested a panel to discuss the following question: Can Social Media Change Global Consciousness? While social media has been used for great individual causes, can it actually help effect a global and long-term change in mindset?

The suggestion has been accepted by the SxSWi planners and now it’s the voting period. This is where you can come in (if you wish).

Although you could say I’m biased, I think it could be a great panel with a very timely discussion. If you agree, and would like to find out more, you can pop over to the SxSWi Panel Picker page for our panel and offer it a thumbs up (although you do have to register to do so). Voting is open until September 4 – we’d love to see you there and your vote would mean a lot (if you like the idea).

Coming to a City Near You (Well, Maybe!)

Speaking of Stacey Monk and her Epic Change team, if you’re in Orlando, Florida on the weekend of September 5-6 (the day after SxSWi voting closes, ha!), maybe we can hang out for some beers on Saturday night?

I’ll be in Orlando to meet up with Stacey and Epic Change to discuss the 12for12k and Tweetsgiving collaboration this November. There are some very special plans taking shape to make this an amazing global event and that September weekend will see these plans start to take shape. So, if you’re in Orlando and want to hook up, leave a comment (or connect on Twitter if we aren’t already) – be great to chat and chill in the flesh, so to speak.

And that’s the end of the announcements – hope I didn’t bore you too much, and here’s to SxSWi and Orlando!

Creative Commons License photo credit: huggingthecoast.com food blog

Chatting with Jason Crouch

If you’re interested, I’m chatting with Jason Crouch today on his Social Media Edge show over at BlogTalkRadio. It’s co-hosted by Jeremy Blanton, Ken Cook, Mike Mueller and T.S. Elliott.

Some of the things we’ll be talking about are social media, marketing, making meaningful connections locally and hyper-locally, 12for12k and probably a few other things. The show’s on between 12.00 noon and 1.00pm EST, and I think I’m on around 12.20pm onwards. If you have some free time, you can join in the fun here from noon.

Cheers, and maybe see you over there?

Are You Abusing Your Social Media Voice?

49/365We’re told (and tell our clients) that one of the key benefits of social media is that it’s allowing a channel to be opened between customers and business, and vice versa. But is this new openness simply leading to abuse of the system?

Are people now using this new voice they have to bypass proper channels and cause as much havoc as they can, purely because they have the ability to?

Take a look at Doug Meacham’s recent experience with Best Buy. Doug’s post covers everything in full, but the gist is that he was upset at the price difference between store and online and decided to take it up on Twitter with Best Buy’s Chief Marketing Officer, Barry Judge. The resulting exchange and Doug’s unhappiness with that is the basis of his blog post.

In the comments, there are two clear camps – one for Doug and his approach and one against. I’m swaying toward the latter.

It’s not that I don’t think customers shouldn’t have a voice and be able to air concerns. One of my old jobs was working with the Director of British Telecom in the U.K. and resolving high level complaints, and I’m a huge advocate of businesses listening to and conversing with their customers.

But there are ways to do that, and I don’t think Doug’s approach was the right one for a couple of reasons.

Problem Resolved

Looking at the story, Doug is unhappy that a Best Buy product is priced differently in-store from online. Yet Best Buy’s website has a disclaimer that reads:

“Online prices and selection generally match our retail stores, but may vary.”

So although there was quite a difference in the price (probably due to a simple error), they didn’t have to be the same. However, as Doug mentions, he brought this to the store salesperson’s attention and the price difference was overridden. So in that respect, his issue was dealt with.

Channel Surfing

However, Doug decides that he wants to bring this to Best Buy’s attention – fair enough, and it may just help other customers not have to pay the higher price of the product. Doug’s method was to tweet the CMO of Best Buy and that led to even more issues.

This is where I feel we need to question just how much people are “abusing” (for lack of a better word) social media and the conversations it allows.

Without knowing Best Buy’s procedure, the normal channels for a customer complaint/issue would be – Customer Service, Supervisor, escalated call, Manager and then some form of high level complaints team if none of the previous roads worked.

Why take it to the CMO? Because he or she is responsible for the marketing strategy of Best Buy’s products and offers? Does this warrant the question about a price difference? I don’t think it does.

I’m kind of surprised Doug took his issue to the CMO. Doug has an immense amount of experience in retailing customer service and I would have assumed he’d take his points to either @BestBuy or one of the many other?Best Buy Twitter account(s) if he wanted to ask more questions.

It’s the questioning of the CMO (and the accusatory tone of Doug’s points) that has me wondering about social media’s role in customer service. Sure, Barry’s response could have been more helpful but should he have had to respond in the first place?

Chris Brogan writes a complementary piece to Doug’s post about how we’re “always on”. While this is true, there has to be some sense kept from the customer’s point of view. Just because social media allows you to tap into a higher level of employee doesn’t automatically mean you should.

Or does it? Does social media mean there’s no such thing as customer service procedure and everyone is open to any and every question? Or are people using that new power inappropriately? Where’s the common ground?

Creative Commons License photo credit: Jennifer Pickens

68 Ways to Make Your Blog Work for You

Pablo's cubism period began at threeWith more than 180 million recognized blogs and countless more not on?Technorati’s list, it’s clear that blogging continues to enjoy huge popularity, despite claims to the contrary.

Yet blogging itself isn’t easy – you need to put in love, time, effort, commitment and a whole lot more to really make it work for you. Which is one of the reasons so many bloggers ditch their writing within the first few months.

Business blogs also need to see a return on investment as well (even though much of the real ROI comes from the interaction you build up with your readers who are all potential customers).

To help you in your blogging efforts, personal and business, here’s a list of some tools and tips that you might find useful.

Free Blogging Platforms

Starting a blog has never been easier. Free blogging sites like WordPress, Blogger, LiveJournal and Vox help you get started quickly and easily. They have a pretty good range of theme designs as well to help you choose one that fits your personality and needs.

If the idea of blogging and design seems too much like hard work to you, sites like Posterous and Tumblr offer great alternatives to full-on blogging. You can still choose to post yourself, but both sites offer you the option of emailing in your post(s) and attachment(s) and their blog team will do the rest for you.

Self-Hosted (or Premium) Blogging

If you want to go the self-hosted route (where you have more direct control over your blog’s appearance and optimization), you can either download software to help you get your blog going or use your web host’s software.

For web hosts, companies like Bluehost offer an excellent all-in-one option of buying your domain and setting up your monthly web host account. Other options include GoDaddy, JustHost and Host Gator.

WordPress.org, Movable Type, TypePad and Loudblog (excellent for media blogs or podcasts) are all great options when it comes to downloading the software you need to get your blog up and running on your new domain. Squarespace is a solid alternative that lets you buy your domain, monthly package and design your blog from the start.

Theme Your Blog

Syntax Error -  Folded Up Beyond All RecognitionMaking your blog your own is a lot simpler than you might expect. Gone are the days when you needed an in-depth knowledge of HTML or CSS coding skills – now most of the hard work is already done for you behind the scenes.

Blogging platforms like WordPress, Blogger and Squarespace offer drag-and-drop options to help you set up your blog’s look easily.

If you’ve gone the paid route, then you can buy a variety of themes to help set your blog apart from others. On WordPress you can buy themes like Headway (used on this blog), Flexx, Lifestyle and numerous others. There are also some excellent premium-styled themes available for free download.

Even Blogger allows you to pay a small fee to upgrade to a premium account which then allows you to design your own theme, either via CSS coding or buying a ready-made premium Blogger theme.

Widgetize Your Blog

Widgets (or plugins) allow you to add anything from popular posts, recent comments, calendars, blog badges and much more. Not only are widgets excellent for helping add depth to your blog, they can help your readers find you online elsewhere.

For example, Twitter widgets are available for all the main blogging platforms like WordPress, TypePad and Blogger. This can help your readers find you on Twitter as well as see your latest updates, search results and more.

As well as the standard widgets available in many blog themes, there are several websites that allow you to design your own. Widgetbox is a great example, as is Yourminis and Wowzio. Toying with widgets and seeing what works for you is a great way to really personalize your blog.

Promoting Your Blog

So you’ve set your blog up, written a few posts and are ready to share it with the world. What next? Apart from your friends and family, how else can you get readers to your blog? Community networking.

There are a host of excellent blog communities around that will help you both promote your own blog and find other bloggers to read and learn from. Scribnia, BlogCatalog, Technorati,? Bloggeries, Loaded Web, Alltop, CommunitySpark and others are great starting points.

If you’re on Facebook, then the Networked Blogs application is ideal for letting your friends and their friends know about your blog (and you can place your Networked Blog badge in your blog’s sidebar to let new visitors know you’re on Networked Blogs).

Additionally, offer the option for your readers to share your blog post on Twitter as well as Stumbleupon, Digg, Reddit, Mixx, Delicious, Newsvine, Netvibes and other social bookmarking sites that will help you gain new visitors and traffic.

Adoppt

Knowing how search engine optimization (SEO) works is hugely effective at helping your blog stand out in the search engines. While in-depth understanding of SEO really needs a specialist, experts like Lee Odden offer some great free SEO resources for you to use as well as paid consultancy services.

Check out Google’s free keyword tool as well as software like IBP website optimizer.

Open Up and Share

Blog readers love to learn things and read about stuff they might not have seen elsewhere (I know I do, as a reader of numerous blogs myself). So open up and share your blog.

Offer tips and advice that your readers will enjoy. These can be lists like the one you’re currently reading, or how-to features, or even something as simple as a cooking recipe. Share your knowledge and ask for the views of your readers and you’ll soon have a thriving and interactive blog community.

Offer other bloggers guest slots on your blog as well. Not only does this allow your existing readers to hear a new voice and mindset, it also allows your guest blogger to share your blog with their own readers, again opening up your blog to a wider audience. Simply put, the more you share of you, the more of you will be shared.

Measure Your Blog’s Success

While the amount of comments and interaction are a good measure of a blog’s success, they don’t tell the full story. And if you’re a business that’s blogging or you need results from a marketing perspective, then you need to measure your blog’s success.

Free tools like Google Analytics, Woopra, Quantcast, Social Mention, Backtype and StatCounter give you a mix of traffic and what’s being said about your blog online.

If you need more in-depth analysis, there are numerous premium analytic options. Some of the best include Radian6, OmniTure, WebTrends and VisiStat.

Monetize Your Blog

Happy President's DayIf the aim of your blog is to make money, there are various ways to do so.

However, making money blogging isn’t as easy as it sounds so make sure you’re prepared to look elsewhere for income as well.

If you’re looking for paid blogging opportunities (where advertisers pay you to write about them), Pay Per Post, SocialSpark, ReviewMe and SponsoredReviews are just some examples of sites that pay bloggers for their views.

Another way to make money from your blog is by being an Affiliate. By signing up with a company to promote their product, either by on-site advertising or links to their products, you get paid each time one of your visitors clicks the advertiser’s advert or when a sale is made from that click.

Companies like Neverblue, Commission Junction and LinkShare are geared towards bloggers looking to make money from affiliate sales.

These are just some of the ways that you can turn your blog from being just another journal into a fully functional personal or business blog. Yet just like any list, I’m sure I’ve missed a ton of stuff along the way.

What do you use to make your blog work for you? Feel free to share your tips and recommendations in the comments below.

Note: This blog no longer runs on the Headway framework. Instead, it’s a custom WordPress design by Lisa Kalandjian of SceneStealer Graphics.

Creative Commons License photo credit: woodleywonderworks
Creative Commons License photo credit: Simon Pow
Creative Commons License photo credit: faeriebell
Creative Commons License photo credit: Cayusa

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