If approached properly, a complaint can turn into a discussion can turn into a process improvement can turn into a case study. Everybody wins.
Are you being clever with complaints?
people
Do Not Disturb
Your voicemail is permanently on (or your secretary is diverting calls). Your office is a no-go area except to the limited few. Your cell phone has dedicated ringtones so only three people get through (and they’re all “Yes” people).
You’re permanently in meetings that you’ve arranged that don’t need to happen – the earth won’t fall away if you miss one of them. Simply put, you’re so busy that your life is one big “Do Not Disturb” sign.
Your competitors, on the other hand, like to be disturbed. They like new ideas from the many. They like phone calls; emails; faxes. They like meetings that only happen when.. well, when something happens or needs to.
In short, your competitors are busy being disturbed by customers. Isn’t it about time you unlocked some doors?
Why Conform?
Think about it – “conform” is made up of the words “con” and “form”. To me, that says, “Form an orderly line so we can con you.”
Who wants to wait in a line just to be duped?
Brand vs. Reputation
Your brand is what you make it. Your reputation is what makes you. There’s a small difference in wording but a big difference in overview. Brand may get you the initial success; reputation is what keeps it going.
Brand vs. Reputation
Your brand is what you make it. Your reputation is what makes you. There’s a small difference in wording but a big difference in overview. Brand may get you the initial success; reputation is what keeps it going.