Danny Brown

podcaster - author - creator

Sunday Share

The Sunday Share: Serving the Connected Customer

Customer experience

As a business resource,?Slideshare?stands pretty much head and shoulders above most other content platforms.

From presentations to educational content and more, you can find information and curated media on pretty much any topic you have an interest in.

As a research solution, Slideshare offers analysis from some of the smartest minds on the web across all verticals.

These include standard presentations, videos, multimedia and more.

Which brings us to this week?s Sunday Share.

Every week, I?ll be sharing a presentation that catches my eye and where I feel you might be interested in the information inside. These will range from business to content to social media to marketing and more.

This week, a presentation from customer experience advocate Paul Taylor.

As customers become ever more connected on a variety of devices and platforms, businesses need to adapt to ensure they remain at the forefront of the customer decision-making process. This presentation shares some eye-opening statistics that every business owner should take heed of.

Enjoy.

image: Patricia Mellin

The Sunday Share: Why Behavioural Data is Key to Social Selling Success

Human behaviour

As a business resource,?Slideshare?stands pretty much head and shoulders above most other content platforms.

From presentations to educational content and more, you can find information and curated media on pretty much any topic you have an interest in.

As a research solution, Slideshare offers analysis from some of the smartest minds on the web across all verticals.

These include standard presentations, videos, multimedia and more.

Which brings us to this week?s Sunday Share.

Every week, I?ll be sharing a presentation that catches my eye and where I feel you might be interested in the information inside. These will range from business to content to social media to marketing and more.

This week, a presentation Andrew Jenkins and I created for Social Media Week Toronto.

Today, businesses and organizations are looking for more from social media when it comes to lead generation, customer acquisition, churn, and more.?This presentation highlights how companies can use behavioural insights from freely available data to not only meet these needs, but exceed them.

Enjoy.

image: C. Bucheli

The Sunday Share: How to Create Devoted Customers

Devotion

As a business resource,?Slideshare?stands pretty much head and shoulders above most other content platforms.

From presentations to educational content and more, you can find information and curated media on pretty much any topic you have an interest in.

As a research solution, Slideshare offers analysis from some of the smartest minds on the web across all verticals.

These include standard presentations, videos, multimedia and more.

Which brings us to this week?s Sunday Share.

Every week, I?ll be sharing a presentation that catches my eye and where I feel you might be interested in the information inside. These will range from business to content to social media to marketing and more.

This week, a well-designed and informative presentation from Valerie Felice of the Cooperative Insurance System of the Philippines.

We all know the value of offering a great customer experience, both from a churn level and that of building loyalty. But how do you go beyond a great experience and build true customer devotion? This presentation offers you the answers.

Enjoy.

image: anandham

The Sunday Share: Building Community via Social Media

The University of Cincinnati, in Cincinnati, Ohio, is a public, research university founded in 1819.

As a business resource,?Slideshare?stands pretty much head and shoulders above most other content platforms.

From presentations to educational content and more, you can find information and curated media on pretty much any topic you have an interest in.

As a research solution, Slideshare offers analysis from some of the smartest minds on the web across all verticals.

These include standard presentations, videos, multimedia and more.

Which brings us to this week?s Sunday Share.

Every week, I?ll be sharing a presentation that catches my eye and where I feel you might be interested in the information inside. These will range from business to content to social media to marketing and more.

This week, an insightful presentation from Santa J. Ono, President of the University of Cincinnati.

We often talk about the value of communities in social media when it comes to business, but we don’t talk a lot about how it can help schools, colleges and universities market what they have to offer, as well as connect with students. This Slideshare does exactly that.

When you’ve finished, make sure you check out all the cool ways the University of Cincinnati is using social media.

Enjoy.

The Sunday Share: 20 Jobs of the Future

Future careers

As a business resource,?Slideshare?stands pretty much head and shoulders above most other content platforms.

From presentations to educational content and more, you can find information and curated media on pretty much any topic you have an interest in.

As a research solution, Slideshare offers analysis from some of the smartest minds on the web across all verticals.

These include standard presentations, videos, multimedia and more.

Which brings us to this week?s Sunday Share.

Every week, I?ll be sharing a presentation that catches my eye and where I feel you might be interested in the information inside. These will range from business to content to social media to marketing and more.

This week, an interesting Slideshare from creative advertising/marketing agency Sparks and Honey.

Careers are now complex, fragmented, specialized, collaborative and ever evolving. More often than not, our work life will be made up of a portfolio of micro-careers. This presentation shares a snapshot of 20 careers that will likely come of age in the next 10 years.

Enjoy.

image: Danny Howard