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Danny Brown

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Six Steps to Running a Successful Blogger Outreach by Monica O?Brien

Monica O'BrienBut… but… blogger outreach doesn’t work anymore, right?

Actually, like most things in life, it depends on how you do it. The landscape for social media and blogging is constantly changing, and due to the popularity of blogger outreach tactics, most bloggers have received a mass email or press release that was completely off topic.

It doesn’t have to be that way though. Here’s the six step process I use for blogger outreach that gives me astronomically higher success than the outreaches that most PR firms will run for you. You can get great blogger outreach results (I’ll share mine at the end) in 3 months or less using these steps:

Step 1 – Planning Your Targets and Criteria (12 weeks out)

Before you start a blogger outreach, you want to plan what bloggers you will target based on a set of success criteria. For example, if you sell college recruiting web software to high school students, you may want to target any blogs that talk about:

  • college recruiting
  • college sports
  • web software
  • teen athletes (from a parenting perspective)
  • youth coaches

and you may only want to consider blogs that:

  • have 1000 or more subscribers
  • have 1000 or more Twitter followers
  • receive 10 or more comments per post on average (I like engaging bloggers)

The types of bloggers you target and the criteria you come up with can be more or less detailed than this example, based on your business and your goals. For example, if you want to find 100 blogs that cover college sports recruiting, you should probably aim lower on your subscriber and comment numbers.

It’s also useful to consider different keywords that people who write the aforementioned blogs might use in their blog posts. You can create a short list for each blog category using the visual search engine?Quintura; for example, when I type in “college recruiting” I see that “recruiting process” and “college coaches” are two highly associated keyword phrases.

Step 2 – Find blogs that match your criteria (12 weeks out)

This is the data part, so get out your spreadsheets! Label the columns with important information, like blog topic, main contact, main contact’s email address, blog address, subscriber count, twitter handle, etc. Include any information that you think you will need throughout the process (trust me, you don’t want to go back to flush out an extra column later). As you find blogs that would make good targets, add them to your spreadsheet.

To find blogs, input the blog categories and the keyword phrases that you found in Step 1 with the following resources:

  • WeFollow
  • Twitter Lists
  • Alltop
  • Google Blog Search
  • Technorati
  • Ning Networks
  • Facebook Pages and Groups
  • Blog Aggregator Networks, like DivineCaroline or The Huffington Post

You’ll have to vet each blog you find against the criteria you laid out in Step 1. The process of finding 100 blogs using steps 1 & 2 takes about a week.

Step 3 – Get your foot in the door (11 weeks out)

The first thing I do is add all these blogs to a feed reader like Bloglines. I have separate accounts for each brand I work with. You’ll want to process your feed reader at least once a day for 7-8 weeks. (Note: That may seem like a long time, but it’s soooo worth it. It only takes 20-30 minutes a day, so it is not as large a commitment as you think!)

Any blog posts that you think are relevant to your own audience should be tweeted (include the handle of the writer of the blog post so you get their attention), pushed out through the Facebook fan page (add their page to your favorites also), or linked to in a blog post from your own site. You can also create an account for your brand on StumbleUpon and submit the post there.

If you can think of something interesting to say about the post, make sure you leave a comment with a link back to your site! Many bloggers notice comments over most other forms of communication.

You can also add the blog feeds to a custom Google search engine. Offer the search engine as a resource to your community and search the engine for interesting posts. You can schedule the posts as tweets using an automated tool like HootSuite or SocialOomph.

Ex: “Browsing the archives of @collegerec and found this awesome article about making the soccer team http://a.link.here”

Finally, try to connect with the blogger on other platforms – a Facebook fan page or group, LinkedIn, and more. The first thing someone does when they get a message from you is to Google you, so it helps to have several connections to the person beforehand!

One last tip: when getting your foot in the door, make sure you have one contact with a name and a photo (not your company logo) connecting with the blogger on these various platforms. People want to see a face, not a company mask. Relationships are key, so think long term for success!

Step 4 – Reach out to bloggers (3-4 weeks out)

Hopefully the bloggers you are targeting have noticed and replied to your efforts to reach out to them via social media. Now that you’ve spent nearly two months networking with specific bloggers in your niche, you’re ready to reach out to them via email.

As She Walks
Your first email doesn’t need to be long; simply send a nice note reminding the person you are a fan of theirs and complimenting their work. Then tell them about your product and why it’s relevant and interesting to them.

Now comes the tricky part – you must offer the person a sweet deal they can’t say no to. For example, Alice.com gives new customers a $10 gift card towards household products just for signing up and placing a first order. Make sure your offer is compelling – you’ve worked so hard to network with bloggers and it would be a shame to mess this portion up.

Make it clear that you are making the offer to them so they can write about it on their blog, but that a review is not necessary unless they find the product or service compelling. Also, it’s important to stress that a positive review is not a requirement either. Finally, thank them for their consideration!

The entire message need not be more than 5 sentences long. No, I’m serious! If you need more room than that to pitch your product, include a link to your blog where they can find more details about the promotion if they are interested. But really, 5 sentences is plenty. In fact, it’s kind of fun to see if you can do it in that short of an email. Watch:

Stephanie,

I’ve really enjoyed your recent work on your blog, especially the post about why high school athletes should utilize their school counselors to land interviews with college coaches! I’m writing because we are launching a new web software tool called CRecruit and we are looking for bloggers who want to break the news on May 5, 2010.

We’re willing to offer 50 free sign-up codes (valued at $27 each) to your readers during the week of our launch. We’d like to offer you a sneak peek so you can see how the product helps high school athletes and decide if you’re interested in helping us get the word out.

Thank you for your consideration; we look forward to your reply!

Best,

Monica O’Brien, CRecruit CEO

See, wasn’t that fun?

Step 5 – Fulfill and follow-up (2-3 weeks out)

If the blogger agrees, congratulations! Make sure you respond quickly and give them all the materials they need to trial your product or service. You may want to put together a press package on your website beforehand where they can download canned information about your product and images or screenshots that will make writing a blog post easier.

Follow-up with any bloggers who did not respond, but with whom you have a strong relationship. Life gets in the way of blogging, and it’s possible that the blogger missed or forgot about your message. Don’t take it personally!

Step 6 – Remind bloggers (3-5 days out)

Right before your big launch, you want to remind bloggers to write a review your product or service on their blog. Tell them you will be doing a round-up of all reviews for your blog and your newsletter to provide extra incentive to post on the day of your launch.

Follow up with any reviews you receive by commenting and sharing the link on your various social networking accounts as well!

By planning a little in advance and building relationships before the pitch, you can get a 60%+ response rate and built lasting relationships that will continue to benefit the brand long after the PR push is over.

If you don’t do it this way, you’ll probably get about a 5% response rate. Which will you choose?

About the author: Monica O’Brien is the author of Social Pollination: Escape the Hype of Social Media and Join the Companies Winning At It. She also serves as the Director of Digital at Fizz, a word of mouth marketing agency. You can also read Monica’s blog, Social Pollination and follow her on Twitter @MonicaOBrien.

Creative Commons License photo credit: D.Munoz-Santos

Help a PR Pro Out Toronto ? Job Listings #happo #happoTO

Today sees a very cool event called Help a PR Pro Out, or HAPPO. Initiated by Arik Hanson and Valerie Simon, its aim is simple – to connect PR jobseekers with agencies and businesses with PR positions available.

I’m honoured to be part of the “team” that’s bringing HAPPO to Toronto, along with PR guy supreme Dave Fleet, of Thornley Fallis. Below you’ll find some current job listings in the Toronto and GTA area – please retweet on Twitter (there’s a dedicated #happo and #happoTO hashtag), share on Facebook and anywhere else you can (especially if you’re in the Toronto and GTA area), and let’s help connect everyone together!

– Note: If you’re an agency or PR company, or have a PR position open at your business, I have details of some great people for you – please feel free to email me for more information, or leave your details in the comments below. Same if you’re a jobseeker – feel free to leave your details in the comments and let’s see if we can help.

Thanks!

Listings (so far):

  • PR Event Intern (Toronto – Remote Stylist)
  • Corporate Comms Consultant (Mississauga – Purolator))
  • Comms Specialist (Toronto – Lang Michener LLP)
  • Manager, Corporate Comms (Toronto, one-year contract – Toronto Public Library)
  • PR Manager (Burlington, one-year contract – IKEA Canada)
  • PR Co-Ordinator (Toronto – Hays)
  • PR Rep  (Toronto, one year-contract – Toyota Canada)
  • PR Assistant (Toronto – Stivers)
  • Media and Comms Co-Ordinator (Toronto – Cancer Care Ontario)
  • Business Communications Associate (Toronto – Google Canada)
  • Vice President, Consumer Comms (Toronto – Apex PR)
  • Head of External Comms, Global Advisory (Toronto – KPMG)
  • Senior Manager, Corporate and Public Affairs (Toronto – TD Bank)
  • Communications Specialist (Toronto – Bombardier)
  • Senior Corporate Comms Specialist (Mississauga – FedEx)
  • Corporate Comms Manager (Brampton – DynaCare)
  • Comms Manager – (Brampton – Loblaws)

 

Audi and the Super Bowl Social Media Shit Storm

German car manufacturer Audi may be about to enter a PR shit storm, thanks to the naming of their social media campaign in the run-up to their Super Bowl ad.

The campaign (run by Audi of America) is based around a new creation called the Green Police, who will spearhead a social media program to build interest in Audi’s ad at this year’s football showcase. The Green Police enforce ways to protect the environment, and encourage people to a better understanding of environmental issues. There’s currently a series of YouTube mock education videos as part of the program, as well as a Green Police Twitter account.

The problem is, there’s already been a Green Police enforcement organization, but not one that you’d want to be associated with. This Green Police was part of the Nazi persecution and execution of millions of Jews in the Holocaust of the Second World War.

The implications of Audi’s choice of name for their campaign could be huge, especially since Audi is a German company. The first question is obvious – didn’t anyone at Audi’s PR or advertising arm/agency do any research?

It’ll be interesting to see how this unfolds and what Audi’s response will be as the connections to an unwanted history become clear, especially as today marks the 65th anniversary of the liberation of the Auschwitz concentration camp.

What’s your take on what Audi should do next?

  • Update February 01 2010: Audi of America has issued a response to the post, which you can find here. While their response is sound, they may also wish to look at this resource from the Jewish Virtual Library vaults (if they haven’t already), or this report for further correlation. Additionally, Audi state that they researched and tested the ads prior to running them, and sought input from the Jewish community. Curiosity begs the question: if the research prior to the ad being run didn’t return any “red flags” about possible connotations to the term Green Police, why the need to seek input from the Jewish community about an environmentally friendly product?

Why Sony Canada Should Fear Ryan Meray

Misleading Customer Service Kills Your BusinessSometimes, as much as you’re a fan of a brand, they’re so far off the ball that they’re not doing themselves any favours. Sony Canada seems one such company.

I bought a Sony VAIO laptop for my wife’s birthday on December 8. A little after that, the network connection for wireless Internet went down. I thought it might be something to do with the router, so I checked that out.

After all, a company like Sony wouldn’t have products that died within a couple of weeks, would they?

But my media centre works fine wirelessly, as does my Nintendo Wii and Xbox 360. So, not the router.

Then I remembered we had a power surge a couple of weeks back, and thought that might have something to do with it. So, I thought I’d jump online and chat with a Sony Canada tech support representative. Unfortunately, Sony Canada had other ideas.

Instead of allowing its customers to chat live with an online customer service or tech support agent (like most other large tech businesses today), Sony Canada has the option of either email support or telephone support. So, I’m screwed unless I want to hang on a “You’re call is important to us” line for whatever amount of time.

Except I’m not.

Step in Ryan Meray. He’d seen me tweet about my issues, DM’d me and asked if I needed help, and to send my Gmail Chat details. Even though it’s a Saturday night. Even though he has plans himself.

Ryan must have spent a good 40 minutes with me, going through every single possibility as to what the issue could be. He was patient; knowledgeable; helpful and really wanted to resolve the issue.

All the things Sony Canada should want to be, in fact. Except they’re not.

Instead, they make customers go through the rigmarole of phone trees, or emails that may or may not be answered within a specific time-frame. They have a crappy FAQ system on their website that simply tells you what you already know. And they don’t have even basic online live support.

This is a multi-billion dollar corporation. This is a company that prides itself on innovation. This is a company that aggressively looks for ways to stay ahead of its competitors. Sadly, they seem to have forgotten about one of the key parts of any business – the customers. And as we leave behind a year that saw huge corporations fall because of a lack of customer trust and satisfaction, it’s a dangerous game to play.

No company is too big to fail. No company can afford to short change its customers. Otherwise, people like Ryan Meray will step in and take your customers’ business away from you by offering the service you should have (because I sure as heck know what tech company will be on my mind in the future).

You’re treating your customers right. Right?

  • Update Sunday January 3 – I received an email from Candice Hayman of Sony Canada’s PR team, asking what the issue was. She then came back and advised that the VP of Service has said that Sony Canada is planning to implement email chat for VAIO. Additionally, there is online chat if you go here. However, this is for Sony U.S. and is for product information problems only. Which still leaves me in the lurch.

Creative Commons License photo credit: libraryman

Marketing in 2010 eBook from Valeria Maltoni

Perhaps better known as the Conversation Agent,?Valeria Maltoni is one of the most respected marketers around. Her views are much sought after by the likes of?Fast Company,?Marketing Profs and the?Blog Herald to name just a few.

She’s also a hugely popular speaker on marketing, new media and conversations between brands and customers, and has one of the most respected blogs over at Conversation Agent by Valeria Maltoni.

She’s just published a free eBook entitled Marketing in 2010 – social media becomes operational, which looks at how you can move your marketing and social media efforts from theory to full-on operational and tactical. To do this, Valeria gathered some of the brightest minds in marketing and social media today:

Jason Baer, Olivier Blanchard, Mark Earls, Rachel Happe, Gavin Heaton, Jackie Huba, Jonathan MacDonald, Amber Naslund and Shannon Paul.

Valeria was also kind enough (or simply temporarily mad!) to invite me to share my thoughts. So you can find me talking about Wile E. Coyote and the Road Runner. Yes… all these smart brains and I’m talking Looney Tunes. Plus ca change…

Anyway, the eBook is a great collection of varying views on how you can turn social media operational next year, and a great resource to turn to to help you meet some of your goals. So stop reading me and head on over to Valeria’s blog to check it out and download it.

Enjoy!

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