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Danny Brown

Danny Brown

podcaster - author - creator

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Kenneth Cole Is Just The Latest in a Long Line of Bad PR Decisions

Kenneth Cole cairo tweet

Kenneth Cole cairo tweet

There?s an old saying that any publicity is good publicity ? but is it?

Kenneth Cole might be questioning it, after the tweet in the image above – that tied his retail chain’s sale into the devastating events currently happening in Egypt – was picked up and discussed on various PR and marketing blogs and news sites.

I’ve also written on here before about examples of bad PR and PR that takes advantage of tragic or upsetting situations, and questioned the sense behind it.

True, a discussion about your company or business means that at least people are talking about you – but is there a limit as to how far this should go and be accepted as a good thing?

A client approached a well-known agency in New York to run a campaign about that client?s new start-up business. The business was technology-led, and the idea behind the campaign was to run a number of press releases and forum posts that implied the current technology on the market was doomed.

This was where the PR agency?s client would step in ? by providing the new technology that would replace the ?outdated? one, they would become the de facto standard for this piece of software.

Unfortunately, due to a number of reasons, this backfired spectacularly.

  • First, the software wasn?t actually ready ? it was still buggy and users kept having their systems frozen.
  • Second, the target audience the client was going for were already fiercely loyal to the older technology. They came out fighting when the suggestion was made that they were the equivalent to schoolchildren if they didn?t upgrade to the new software, whose users would be the advanced students of that niche.

Cue forums and tech blogs lighting up with inflammatory statements and posts about this new upstart who was saying all these bad things about the user community. The PR agency swiftly put a damage limitation exercise into place, but it looks like it?s too little, too late.

Now it looks likely that when the software is ready, it?s going to have too much baggage attached to make any headway ? which is a shame, as the technology in question is an excellent idea.

So who?s to blame ? the client or the PR agency? It?s a little bit of both.

For a business that wanted to be the standard in its field, releasing a buggy product and not classifying it as a beta is one of the worst things it could have done.

For the agency?s part, they should have had more balls and advised their client that pissing off your target audience is not good PR. The client hired the agency for their expertise at getting the right media attention ? so they should have enforced that and made the client realize the mistake they were about to make. After all, their reputation would be at stake as well.

In fairness to the PR agency in question, it seems that in this case the client wanted to drum up controversy to get people talking about their product. That certainly happened ? but was the (potentially) final result worth it?

Maybe Kenneth Cole and the tech company can tell us in a few months time…

Lessons from an Entrepreneur Turned CEO

Gini Dietrich

Gini Dietrich

This is a guest post from Gini Dietrich, CEO of Arment Dietrich, Inc.

Nearly three years ago I had to make the transition from working in the business to working on the business. It was a difficult transition (sometimes still is) because no one tells you how to do it. When I asked my peers, friends, and family what a CEO should be doing, no one could give me a straight answer.

I read a ton of books. I read every article I could find. ?I brought it as an issue to my Vistage group. I asked other entrepreneurs turned CEOs. I kept a list of things I thought I should be doing as a CEO.

It turns out being the CEO of a company you founded means different things to different people. What is important to me may not be important to other business leaders, which is probably why I couldn?t find the magic answer in all of my searching.

Following are some of the lessons I?m learning in my journey to the top:

  • Cash truly is king.
  • Debt isn?t bad, unless there is a recession and you can?t get access to capital because you already have debt.
  • Big is not always better; profit is always best.
  • Leadership is not about being the first one in and the last one to leave the office, nor about working the most hours.
  • Employee communication should happen only in person; internal email sucks.
  • Just because you have three letters after your name does not mean you have to be all business all of the time, if it doesn?t fit your personality.
  • If our clients aren?t happy and want me working on their accounts, it?s because I haven?t done my staff coaching and mentoring job well enough.
  • My time is best spent on innovation, coaching and mentoring staff, landing the whales, and being the face of the company.
  • It?s okay to say no, if it?s for something not in the four areas listed above.
  • It?s good to shake things up every once in a while, in an effort to stay ahead of the trends.
  • It?s great to have friends who run competitive companies; if the relationship is set up correctly, we work very well together.
  • People like working for a company that stands for something and lives its values.
  • My gut is ALWAYS right.
  • Engagement, connection, and transparency are the most important communication tools ? with employees, with clients, with prospects, with talent candidates, with vendors, with partners, and any other stakeholder.
  • Bad news does not go away and it does not get better with age; no matter how much I hate conflict, sometimes it?s worse in my head than it is in reality.
  • Having fun with my colleagues, and connecting with them as people, is what I truly love about getting up and going to work every day.

What have you learned? What do you do that is not on this list?

Gini Dietrich is the founder and chief executive officer of Arment Dietrich, Inc. and the author of Spin Sucks, the 2010 Readers Choice Blog of the Year, a Top 42 Content Marketing Blog from Junta42, a top 10 social media blog from Social Media Examiner, and an AdAge Power 150 blog. You can subscribe to Spin Sucks or connect with Gini on Twitter or on Facebook to learn more.

Why Tech Already Has Women (And Why They?re Better Than Arrington)

Women in tech better than Michael Arrington
Women in tech better than Michael Arrington
By Geoff Livingston and Danny Brown. Cross-posted on Geoff’s blog.

Contrary to Violet Blue?s disappointing stance about women in tech in 2010, this year saw a terrible new trend, the outright enforcement of the glass ceiling in technology.

First there was Michael Arrington?s terribly ignorant rant, followed verbally by the likes of Robert Scoble and Ms. Blue, as well as the visual use of boobs to sell copies of WIRED by Chris Anderson and crew.

Before opining too much, here are some statistics for you (the first three were originally cited by Allyson Kapin in F@st Company):

  • Women-run tech startups generate more revenue per invested capital and fail less then those led by men, according to New York Entrepreneur Week.
  • “Companies, including information technology, with the highest percentages of women board directors outperformed those with the least by 66%,” according to research by Catalyst.
  • “Gender diversity [is] particularly valuable where innovation is key,” according to studies by Illuminate Ventures.
  • Women own 40% of private businesses in the U.S. (including ? of Geoff?s company Zoetica).
  • Generally women outpace men in their use of social technologies. For example, 10% of women use Twitter, while only 7% of men do.
  • The European Center for Women and Technology is a perfect example of women leading the way in innovation in the technology field.
  • Microsoft Canada is recognizing women?s importance in technology with Canada-wide conferences advancing women in technology and their roles within companies.

In spite of the statistical advantages of women in tech, negative trends towards male speakers and executive leadership continue. Worse, reading this negative enforcement of sexism in tech has been a damn shame.

Working with great women in tech — Susan Murphy, Beth Kanter, Kami Huyse, Allyson Kapin, Amber MacArthur, Sarah Prevette, Lisa Kalandjian and Cali Lewis to name a few this year — has been a phenomenal experience for both of us, and they demonstrate every day how brilliant and capable they are.

In fact, these women are better than the likes of Arrington and crew, because they would never allow themselves to demean an entire race, gender or religious sect of people on the Internet. Even if they had such feelings (which we doubt), they would rise above this kind of baseless attack to offer solutions.

Then again, perhaps that shouldn?t come across as too surprising. TechCrunch is hardly the purveyor of common sense and good ?fights,? as they?ve shown continuously in the past with their attacks on PR, CEO?s, bloggers — basically anyone who doesn?t bow to Arrington?s missives.

There are certainly issues for women, as pointed out by Allyson Kapin in the above articles as well as many other women who discuss this issue. Men have a role in it, too, as evidenced by this year?s newest glass blowing experiences. Moving forward, men need to be more active about providing solutions to create a more level playing field. For example:

  • Actively support women in business, both through choices of partners, vendors and employees, and in promotion.
  • Support men and women trying to help women. Whether it?s Girls, Inc., supporting female entrepreneurs abroad, efforts to highlight Women Who Tech, or a host of other efforts, support women.
  • Stop trashing and reacting to women trying to succeed. Rather than get into throw downs about how women create their own problems in tech — or worse revert to past bad practices like conferences for men — work to create an inclusive balanced playing field for every human being.
  • If you are a man and you don?t like these types of actions against women — posts, magazine articles, speaking rosters — say something. When both genders actively voice dissatisfaction in this matter, it becomes a powerful statement.
  • Instead of supporting old structures for speaking — such as soliciting speaking submissions from chest beating male A-Listers — build an editorial mission for the conference, and seek out great male and female speakers beyond the comfortable and immediate social network.
  • Stop thinking with the mindset that ?women? and ?success? are two words that — together — are news, and start thinking it?s the norm.
  • Think of the challenges your great-grandmother, grandmother and (possibly) your mother went through to be someone. Then ask if you?d want that still, and add your wife or daughter into the mix. Would you want them to be viewed as ?unique? because of their industry choice? And that?s ?unique? in a negative way, not in a good one-of-a-kind way.

To be fair, this isn?t an isolated issue with the technology sector. Think of a lot of industries, and you?ll find that women are often viewed as second-best to their male counterparts. They may have won the vote but it?s clear that women still trail men when it comes to advancement, recognition and financial reward compared to their male peers in too many industries.

But it?s even more evident in the technology sector, where too many geek overlords want to keep the sandpit for themselves, and maybe the women can solder a chip or connect a conference call between the male kingfishers.

And it?s just plain stupid. For every Michael Arrington there?s a Bindi Karia; for every Robert Scoble, there?s a Gina Trapani; for every Chris Anderson there?s a Stephanie Agresta. And with new innovators being sponsored to come through from India, and developing countries making women and technology one of their key focuses, these names (and others like them) will only be added to.

Frankly, an argument can be made that most of the modern gender imbalance issues are rooted in men not consciously looking for great women, as opposed to them not existing. 2011 can be a year where forward progress can be made — by both women and men. Let?s hope the community joins together in working towards that goal.

Given how great women are in business, why wouldn?t you?

Geoff Livingston is the co-founder of Zoetica, serving nonprofits and socially conscious companies with top-tier, word-of-mouth communication services. A social change agent, Geoff is the author of Now Is Gone and the forthcoming book Welcome to the Fifth Estate.

“UPDATE: Robert Scoble believes our comments are taken out of context, and has offered this Cincast on his views about women in tech. We appreciate Mr. Scoble’s participation in this important topic, and wish to encourage all parties to discuss the matter.”

“UPDATE: Robert Scoble has shared his thoughts on Women in Tech over at Geoff’s blog. You can view his take here.”

image: Mike Licht, NotionsCapital.com

#HAPPO Day for PR Folks is December 8 2010

HAPPO Help a PR Pro Out December 8 2010

Un cop de m?There’s an event taking place tomorrow, Wednesday December 8, called Help a PR Pro Out, or HAPPO. Organized by two people I’m proud to call friends, Arik Hanson and Valerie Simon, the aim of HAPPO is simple and does exactly what it says on the tin – helps a PR professional out.

Specifically, helps a PR pro out when it comes to finding a new job, or putting them in touch with an agency that may be looking.

A Little Back Story

When I was first starting out in the corporate communications industry, no-one wanted to let me speak. I was the new kid on the block, the greenhorn that was good for getting coffee and licking envelopes.

If I had any ideas, I had to run them by my junior account manager, who ran it by the junior manager, who might run it by the manager (depending on their hormones for that day).

It didn’t matter how great my ideas were (and some were crap, I’ll admit, but there were some that I knew were blasting anything my “peers” came up with right out the water). It was frustrating. It was soul destroying, knowing I had more in me. I was about to give up when fate took me for a little spin.

I was at a dinner reception for one of the company’s clients, and managed to be seated next to the boss. As the night and brandy wore on, he asked me why I was so quiet at work. I said I didn’t mean to be, but I wasn’t really given the opportunity to talk. So my boss said talk now. So I did.

And kept on talking. And kept on talking.

Two hours later, I was pretty sure my boss was hammered and I had just spoken to someone for two hours to help then pass the time at a dull party, and they wouldn’t remember our conversation on the morning. I was wrong.

I was made a junior account executive and made a key part of three accounts. I had the foothold on the ladder and didn’t want to look back. All because someone that could help finally listened. So now I want to listen and help out where I can.

Help a PR Pro Out

On Wednesday December 8, PR and communications professionals will be ripping up a storm online, all in the name of helping a fellow PR-ster out. Tweets, blog posts, job pitches, Twitter chats, Facebook status updates – you name it, it’ll be happening. You can follow HAPPO on Twitter or on their Facebook page, as well as get involved in the following ways:

  • PR job seeker. If you have a blog, write a post about why potential employers should give you a chance (telling them Danny Brown said so might work, but don’t put all your chickens in that basket!). Then tweet it out, link back to it, and have yourself on display to potentially hundreds or thousands of agencies. Use the #happo hashtag so we can retweet your information. Offer an email where agencies can contact you. (If you don’t blog, leave your details in the comments and/or email me and I’ll tweet you out).
  • PR agency. If you have a position open, or one coming up, follow the HAPPO hashtag conversation on Twitter. Or leave your details in the blog posts that are going up of the folks you’re interested in, or email them directly. Or use the HAPPO Facebook Page and let us connect you.

I would have missed on a fantastic career if someone hadn’t taken the time to listen. Let’s make sure that no-one else needs to. Let’s show our fellow PR pros that we’re listening, and we’re here to help.

You in?

photo credit: Jose T?llez

Why Bloggers Deserve to Be Deserving

value of a blogger to a brand

Danielle SmithThis is a guest post from Danielle Smith and is a follow-up to my recent post about PR and blogger relations.

Danielle is a former award-winning Television Anchor and Reporter who has turned her attention to the online sphere. She is the founder and primary author of ExtraordinaryMommy.com, a vlogger, online TV host, speaker and author.

More important than anything she is a mom to two sweet and sassy small people and is having the time of her life.

You can find Danielle on Twitter at @DanielleSmithTV.

I’ve said it before.

I’m not easily offended. I respect that many of us have different opinions and often feel peaceful enough about my place in the world…. that I can simply smile when we differ and walk away.

But sometimes, as was the case with the recent anonymous post from ‘Sarah’ on MomBlogMagazine, I felt as though I, as a blogger, was being baited. Sarah, an “actual employee from an actual PR company; one you have heard of if you’ve heard of any”, wrote a post titled, “Why PR People Get Paid, and You Don’t”.

Never mind that Sarah seems to think I use jealousy and misplaced entitlement as a barometer for gauging what I should be and shouldn’t be ‘getting’ in the blogging world. (That theory was inane enough for me to ignore) ** see her references to Annie A-List and Thanksgiving Dinner

Never mind that Sarah also seems to believe my blog is a whim that I may or may not choose to play with tomorrow or the day after. See this quote:

Let?s stop pretending your blog is a world-changing event and recognize it for what it is?something transient that may be gone tomorrow if you flake out or change your mind or your Uncle Vinny finds your blog and you realize you don?t really want him to know where you live because you still owe him money.

What I truly take issue with is one little word.

Deserve.

According to Sarah, I don’t DESERVE a damn thing. I’ve chosen to work at home. I’ve chosen to have this transitory-may-shut-down-any-day-blog. I’m not required to show up in an office, dressed in business casual, ready for a day of meetings. There are apparently a slew of bloggers who work much harder than me and my site may or may not be ‘ugly’.

To quote:

Make sure your number is based in reality, not what you think you deserve. Actually, if you?re using the word ?deserve? at all, you?re already sunk. You don?t deserve anything. There are hundreds more bloggers out there that are willing to take a cold, hard look at what they are producing now and how they can improve in the future. Those are next year?s Annie A-Listers?a list that no one deserves to be on, but one that women work like dogs to get on.

I find this paragraph confusing – because on one hand, Sarah is right….. any number I give, any compensation I request MUST be ‘based in reality’. By ‘based in reality’, I imagine Sarah means that I do, in fact, KNOW what my time is worth… that I do, in fact, KNOW what my quality of work is worth – and NOT that I am arbitrarily assigning a ‘what-would-I-like-to-get-paid-today’ number when asked to be involved in a project.

Now, here is where things get slippery. The very next two sentences say, “Actually, if you?re using the word ?deserve? at all, you?re already sunk. You don?t deserve anything.”

Yes, Sarah, I do. But not because another blogger has been compensated. Or because I’m jealous. Or because ‘you’d pay me if I was a guy’. And not because ‘PR professionals get paid, therefore I should too’. This is not a game of comparative analysis.

I deserve to be compensated for my work as a blogger.

I deserve to be compensated for the work I do because it is work.

I deserve it because I work hard and because I believe my time is valuable.

I deserve it because I provide a product (a post, a video, a campaign, etc) that benefits someone – a PR firm and/or a brand.

I deserve to be compensated because the platform I have created for myself, beginning with my blog is actually worth something. And fortunately, I know that my ‘numbers’ are based in reality.

And while Sarah is apparently not JUDGING me for…

“choosing to be a stay-at-home mom who makes money or gets stuff for the kids and family by blogging or decides to be a blogger because they were laid off and wanted to create a portfolio”

it certainly sounds a lot like judgement and an absurd over-generalization to me… Did all bloggers, or in this case ‘stay-at-home-mom-bloggers’ decide to start blogging because they were laid off? Or wanted to create a portfolio? I know I didn’t.

I understand from Sarah’s comments that she intended the post to be ‘funny’. I think it is challenging to be ‘funny’ on an average day, but on this topic? I think a more ‘serious’ tone might have been more beneficial.

How about you – do you feel deserving?

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