You have a new product. You need to test it before it goes public. You hire an agency to carry out a focus group for you. You pay people to tell you what, essentially, you want to hear (many focus group participants won’t be completely honest since they want repeat invitations).
You’ve just spent five figures to find out just a tiny bit more than you knew before about your product.
Now. You have a new product. You need to test it before it goes public. You give it to your sales people; your marketing people; your customer service people. You know – the ones who have to live with its real value from the front line.
Who do you think will offer the real feedback?