Ask anyone what one of the biggest stumbling blocks for businesses and social media is and the over-riding answer will probably be understanding. Or lack of it.One look at Starbucks could offer some answers. The Seattle-based coffee giant has embraced social media with some great initiatives that any business could learn from.
For instance, while other brands are deciding whether micro-blogging site Twitter is for them, Starbucks has tackled it head on. Better still, they’re actually engaging their customers into the bargain. Instead of simply using Twitter as a broadcasting tool, Starbucks is actively conversing with its 17,000 followers (although weekends seem strangely quiet).
By helping people buy Starbucks-related products to sharing information on various charity projects the company is involved in, the Starbucks Twitter account is the perfect example of great brand usage.
On top of that, Starbucks has also set up an interesting project over at My Starbucks Idea. Here customers of the company are invited to share their ideas on how Starbucks can improve. An open forum approach sees users post their ideas and other members vote for the best. These are then looked at by Starbucks for viability.
As an idea in improving a company through the people that matter – the customers – it’s brilliant common sense. As an example of interactive social media at work, it’s perfect.
Perhaps it shouldn’t be surprising that Starbucks is embracing social media as well as it is. After all, the company has long been an advocate of social responsibility with their eco-friendly projects. With My Starbucks Idea and their Twitter account, they’re merely transferring their offline ethos into the social media world. And a fine job they’re doing too.
How does your brand compare?
photo credit:?betsyjean79